News 100 Fast Facts of how we made it to be a AFR Fast 100 Company

Date Posted:23 November 2018

In celebration of our entry to the Australian Financial Review Fast 100 List, we have sat down and put together 100 Fast Facts about Rayell. These musings are our take on what has lead us to where we are today.

Our ongoing growth as a homewares wholesaler is attributed to the pride for what we do and where we are going. It’s also all about how we think and feel about the business we have created. Our team is aligned in dedication and humour and we thought it would be fun to give you a behind the scenes glimpse into our ethos, with some tips and tricks we’ve picked up along the way!

We can’t guarantee that they will all work for you, but we can say that you will have a bit of a laugh along the way. So grab a coffee take a seat and get a sneak peek of 100 Fast about Rayell compiled by our team!

1. We focus on the positive

2. When faced with a negative we look for what we can learn and improve

3. Humour solves most problems

4. Customers do business with people they like

5. We've learned to be creative problem solvers

6. Teamwork is everything

7. Responsiveness is the key to building great customer relationships

8. Knowledge about your business - pay attention to facts and figures

9. Inclusiveness works

10. We stay abreast of current trends and what our customers expect

11. Having a laugh and saying good morning sets you up for the day.

12. Your website is your portal to your customers, make sure you’re dressed to impress

13. Offer more to customers than they expect and they will be taken by surprise

14. Always answer the phone with a smile

15. Kevin’s usually a pretty good pick on product, even if we are all doubtful!

16. Highland bovines have got to be the world’s most popular cow!

17. Be adaptable

18. Changing someone’s desktop image on a regular basis can lift EVERYONE’S spirits

19. You don’t really know someone until you do a 7 day trade fair set up and pack down

20. Having a chocolate bowl in the lunch room really tests your self control

rayell chocolate bowl

21. Turn your negatives into positives

22. Let other’s inspiration, inspire you

23. Carpe diem

24. Change is good

25. Branding is everything

26. Set goals and tick them off as you complete them

27. Coffee is ALWAYS the answer

28. Working with an eclectic team of people broadens your view

29. Team building creates a team!

30. Home decor is not a luxury...it is a NECESSITY

31. If you do what other companies do, you'll get the results that they get - both good and bad!

32. Just because you think that artwork would look amazing in your house, does not mean it will sell to the general public!

33. Although the hype is around digital marketing and online transactions, trade shows are still important for face to face business relationships

34. A cactus on your desk does not survive without real sunlight :(

35. Uber Eats is the new office meals on wheels

36. Mars Bars are an office winner, Skittles are not

37. Rayell Nespresso machine, coming to a trade fair near you

38. Make the tough decisions in the AM, not in the PM when you've made enough decisions for the day

39. A tired mind is more likely to make poor decisions. Rest up and leave that for tomorrow.

40. Always keep Moet on your desk

rayell moet

41. Next Rayell head office must have: a lush coffee shop at the back with free coffee for staff and visitors!

42. Work like a captain, Play like a Pirate

43. A sense of humour is key!

44. One Nespresso pod is never enough

45. Puppies make great colleagues

46. Sharing is caring

47. Weekly team meetings for reflection and goal setting

48. Celebrate and reward the little things

49. Asking for help is ok!

50. Collaboration is important

51. Praise your staff when they do well and coach them when they could do better.

52. Two words.... “The Cloud”

53. Team Rayell is like a well oiled machine

54. We have a ’never say no’ attitude!

55. Success means doing it right even when no one is looking

56. Team Rayell means ‘I've got your back’

57. Nothing is impossible

58. The success of Team Rayell is working together.

59. We say yes to new adventures.

60. Talk back radio is never a good idea in a warehouse

rayell radio

61. Shared goals and passions make for a strong team

62. Our personal success mirrors our professional success

63. Amazing things happen when you're governed by an amazing boss!

64. Digital marketing and Fishing have 2 things in common. Exciting & Fun.

65. Keywords are the center of online marketing.

66. Trial and error are part of the system.

67. Google is either a friend or foe... Or both.

68. The online world is enormous! Explore & search for new learnings everyday.

69. Frustrations are inevitable. Best to just wipe it off.

70. Website traffic is like your child, its a pleasure to watch it everyday.

71. Love your website and it will love you back.

72. You are who you hang around, so be conscious of your environment.

73. Relationships are key to life - treat others how you wish to be treated

74. Fruit flies can drive your boss demented

75. Be adaptable - keep reinventing yourself as a business

76. One trick ponies run out of puff

77. Sometimes you need to take a deep breathe and embrace risk and change

78. Team Rayell works hard but stays humble.

79. Admit to others when you’re wrong - it goes a long way

80. There are two types of people in the world, box hoarders and box tossers!

sebastian of rayell

81. Never work as a robot, everything changes all the time.

82. Your job is your second home, just enjoy and smile.

83. If you are stressed, take a break

84. Work together and everything will be easier.

85. Do not be quiet, ask and learn

86. Do not be shy and share time with others

87. Everyday is a new challenge

88. K-mart is a dirty word

89. There is nothing like the excitement of new samples arriving via air freight.

90. Wear enclosed shoes to keep Papa Rayell happy

91. Take the paper clips out of your pockets prior to doing laundry

92. Early marks on a Friday are the best way to start the weekend!

93. Product development meetings are SO exciting

94. Don’t leave your snacks (smoked nuts) on your desk when you leave for the day because your office roommate will eat them all

95. Inventory counts are not an exact science

96. As Mandela said - it always seems impossible until its done

97. Step into the relationship with your customers - it sets the tone going forward

98. Start as you intend to finish

99. Failing to prepare is preparing to fail

100. Reinvention is the mother of business

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Privacy Policy

We only collect personal information that is necessary for what we do. The type of information we may collect from you includes (but is not limited to) the following:

if you contact us or make an enquiry through our website, at a trade fair or with our sales team:

your full name (first and last);

the name of the business you own or work for;

your email address;

your phone number (personal and at the business where you work); and

any other information you offer in the body of your enquiry;

for our stockists:

your contact information such as first and last name and the e-mail address of the approved contacts in your organisation, current postal address, delivery address (if different to postal address) and phone numbers;

if you request that we dropship to your end customer, we will also be supplied with the customer’s name, address and email;

your opinions via surveys and questionnaires, if applicable, including but not limited to your views on the products and services we offer;

details relating to the products and services you have obtained from us;

if you are requesting products or services from us, then any relevant payment or billing information (including but not limited to bank account details, credit card details, billing address, payment information and invoice details); and

credit information: bank account (including bank statements), credit or debit cards, credit worthiness checks and references;

if you are an applicant for employment with us, or engaged by us as an employee:

details relating to your employment and performance related information (if applicable);

contact information: such name, e-mail address, current postal and residential address, phone numbers, country of residence, next of kin contact details; and

CV, resume or application related information: such as the details provided in your resume or CV, your eligibility to work in Australia, your education, previous employment details, professional memberships or trade qualifications;

if you are engaged by us as a contractor:

the details listed in paragraph 3.1(c), except that references to ‘employment’ may also references to your prior engagements as a contractor, as applicable; and

tax, superannuation and payroll information: Such as your Tax File Number and ATO Declaration, ABN details, Superannuation details and financial institution details.

As much as possible or unless provided otherwise under this policy, we will collect your information directly from you. Sometimes a sales agent we have a relationship with and who you have supplied your information will pass that on to us.

When you engage in certain activities, such as entering a contest or promotion, filling out a survey or sending us feedback, we may ask you to provide certain information. It is completely optional for you to engage in these activities.

We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our services. This information does not identify you personally.

We will only use or disclose your personal information for the primary purposes for which it was collected or as consented to and/or as set out below.

You consent to us using and disclosing your personal information to facilitate the purpose for which your personal information was collected, including:

for enquiries received by us - enabling us to consider and respond to your enquiry;

for our stockists:

the creation of an account with us to process invoices;

the provision of our services and delivery of our products to you;

the administration and management of our products and services, including charging, billing, credit card authorisation and verification, checks for financial standing, credit-worthiness, fraud and collecting debts;

the improvement of our services (including to contact you about those improvements and asking you to participate in surveys about the products and services);

the maintenance and development of our products and services, business systems and infrastructure;

marketing and promotional activities by us and our related bodies (including by direct mail, telemarketing, email, SMS and MMS messages) such as our stockist loyalty programs and newsletters;

to ensure our stockists are not in direct competition with one another in relation to particular product ranges;

to provide customer service functions, including handling stockist enquiries and complaints;

to offer you updates, or other content or products and services that may be of interest to you;

to set up your personal or business account with us, including conducting credit checks, references and authorisations (as applicable); and

to send you or your end customer the products purchased;

for persons that apply for a role with us, employed by us or are engaged by us as contractors:

background checks and verification of your identity;

(upon carrying out your duties or providing services), payment of amounts due and owing to you;

administration, performance monitoring and management; and

to conduct or provide reference checks;

our compliance with applicable laws;

the sale, and matters in connection with a potential sale, of our business or company to a third party; and

any other matters reasonably necessary to continue to provide our products and services to you.

We may also use or disclose your personal information and in doing so we are not required to seek your additional consent:

when it is disclosed or used for a purpose related to the primary purposes of collection detailed above and you would reasonably expect your personal information to be used or disclosed for such a purpose;

if we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious or imminent threat to an individual’s life, health or safety or to lessen or prevent a threat to public health or safety;

if we have reason to suspect that unlawful activity has been, or is being, engaged in; or

if it is required or authorised by law (including but not limited to regulatory bodies such as the Australian Securities and Investment Commission).

In the event we propose to use or disclose such personal information other than for reasons in paragraphs 4.1-4.3 above, we will first seek your consent prior to such disclosure or use.

We may disclose your personal information to organisations outside of Rayell. Examples of organisations and/or parties that your personal information may be provided to include:

service providers based here and overseas, including without limitation our courier companies and service providers that help us manage our customer database, marketing material and shipping labels;

related entities and subsidiaries of Rayell;

our contractors and agents; and

as required or authorised by law.

Your personal information is disclosed to these organisations and/or parties only in relation to the products or services we provide to you or for a purpose permitted by this policy.

We take such steps as are reasonable to ensure that these organisations and/or parties are aware of the provisions of this policy in relation to your personal information.

If you do not agree to the transfer of your personal information outside Australia, please do not supply us with your personal information, or contact us by email at sales@rayell.com or write to us 266 Evans Rd, Salisbury QLD 4107.

Notwithstanding the above, we will take reasonable steps to:

make sure that the personal information we collect, use or disclose is accurate, complete and up to date;

protect your personal information from misuse, loss, unauthorised access, modification or disclosure both physically and through computer security methods; and

destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection.

However, the accuracy of personal information depends largely on the information you provide to us, so we recommend that you:

let us know if there are any errors in your personal information; and

keep us up-to-date with changes to your personal information (such as your name or address).

If you are taken to a third party website from our website, this policy no longer applies to your personal information. Rather, you will need to review the privacy documentation of the third party website.