News Ever Wondered What Happens Behind the Scenes?

Date Posted:28 July 2017

As we prepare for the Melbourne Gift Fair on 5 – 9 August we wanted to give you a behind the scenes look at what goes into bringing you the best stand we possibly can! As you can appreciate the wholesale homewares business in Australia is all about moving pieces and once fair time is upon us, it is up to us to juggle those moving pieces and make them fit into a well merchandised and shoppable fair stand!

gallery of rayell for tradefair — *Rayell Stand at the 2017 AGHA Sydney Fair*

So where does it all start for us? Planning the layout of the fair stand is a huge undertaking. It starts with AutoCAD drawings that literally cover the walls of our office, with our collection of wholesale wall art forming moving pieces that are pieces of a giant jigsaw. Once new wholesale wall art is covered we then move onto other categories such as wholesale cushions, wholesale furnishings and homeware accessories. Our wall plan then moves into a plan to pack endless amounts of stock into the appropriate pallets to make unpacking and set up as painfree as possible!

rayell pictures on wall — *The office walls at Rayell!*

Fair set up is now just over a week away for us! We are heading to the AGHA Melbourne Gift Fair with a new collection of over 550 products! Work has started in our warehouse building fixtures, picking and labelling stock and velcroing endless amounts of wholesale wall art. Samples from our factories are a daily reminder of the work that we have in front of us and we are “white knuckling” it on a few late arrivals!

inside rayell warehouse — *Image Property by Rayell*

So off we head to trade show! A small advance team of 4 head down to do the fair set up! And then the fun really begins. For all of you who have worked at a fair it’s the set up that’s the hardest work of all. We arrive to our pallets and a blank space! Our external walls and lighting are done for us but the rest is up to us! Internal walls, flooring, internal lighting all need to be put up in that first day!

rayell event setup — *Image Property by Rayell*

Its absolutely exhausting work but we love it …….. we just can’t believe that we have to do it all again so soon!

tradefair rest — *Image Property by Rayell*

The best part of the fair for us is putting faces to names and getting to know our customers. So when you’re in Melbourne please drop by and say hi!

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Privacy Policy

We only collect personal information that is necessary for what we do. The type of information we may collect from you includes (but is not limited to) the following:

if you contact us or make an enquiry through our website, at a trade fair or with our sales team:

your full name (first and last);

the name of the business you own or work for;

your email address;

your phone number (personal and at the business where you work); and

any other information you offer in the body of your enquiry;

for our stockists:

your contact information such as first and last name and the e-mail address of the approved contacts in your organisation, current postal address, delivery address (if different to postal address) and phone numbers;

if you request that we dropship to your end customer, we will also be supplied with the customer’s name, address and email;

your opinions via surveys and questionnaires, if applicable, including but not limited to your views on the products and services we offer;

details relating to the products and services you have obtained from us;

if you are requesting products or services from us, then any relevant payment or billing information (including but not limited to bank account details, credit card details, billing address, payment information and invoice details); and

credit information: bank account (including bank statements), credit or debit cards, credit worthiness checks and references;

if you are an applicant for employment with us, or engaged by us as an employee:

details relating to your employment and performance related information (if applicable);

contact information: such name, e-mail address, current postal and residential address, phone numbers, country of residence, next of kin contact details; and

CV, resume or application related information: such as the details provided in your resume or CV, your eligibility to work in Australia, your education, previous employment details, professional memberships or trade qualifications;

if you are engaged by us as a contractor:

the details listed in paragraph 3.1(c), except that references to ‘employment’ may also references to your prior engagements as a contractor, as applicable; and

tax, superannuation and payroll information: Such as your Tax File Number and ATO Declaration, ABN details, Superannuation details and financial institution details.

As much as possible or unless provided otherwise under this policy, we will collect your information directly from you. Sometimes a sales agent we have a relationship with and who you have supplied your information will pass that on to us.

When you engage in certain activities, such as entering a contest or promotion, filling out a survey or sending us feedback, we may ask you to provide certain information. It is completely optional for you to engage in these activities.

We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our services. This information does not identify you personally.

We will only use or disclose your personal information for the primary purposes for which it was collected or as consented to and/or as set out below.

You consent to us using and disclosing your personal information to facilitate the purpose for which your personal information was collected, including:

for enquiries received by us - enabling us to consider and respond to your enquiry;

for our stockists:

the creation of an account with us to process invoices;

the provision of our services and delivery of our products to you;

the administration and management of our products and services, including charging, billing, credit card authorisation and verification, checks for financial standing, credit-worthiness, fraud and collecting debts;

the improvement of our services (including to contact you about those improvements and asking you to participate in surveys about the products and services);

the maintenance and development of our products and services, business systems and infrastructure;

marketing and promotional activities by us and our related bodies (including by direct mail, telemarketing, email, SMS and MMS messages) such as our stockist loyalty programs and newsletters;

to ensure our stockists are not in direct competition with one another in relation to particular product ranges;

to provide customer service functions, including handling stockist enquiries and complaints;

to offer you updates, or other content or products and services that may be of interest to you;

to set up your personal or business account with us, including conducting credit checks, references and authorisations (as applicable); and

to send you or your end customer the products purchased;

for persons that apply for a role with us, employed by us or are engaged by us as contractors:

background checks and verification of your identity;

(upon carrying out your duties or providing services), payment of amounts due and owing to you;

administration, performance monitoring and management; and

to conduct or provide reference checks;

our compliance with applicable laws;

the sale, and matters in connection with a potential sale, of our business or company to a third party; and

any other matters reasonably necessary to continue to provide our products and services to you.

We may also use or disclose your personal information and in doing so we are not required to seek your additional consent:

when it is disclosed or used for a purpose related to the primary purposes of collection detailed above and you would reasonably expect your personal information to be used or disclosed for such a purpose;

if we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious or imminent threat to an individual’s life, health or safety or to lessen or prevent a threat to public health or safety;

if we have reason to suspect that unlawful activity has been, or is being, engaged in; or

if it is required or authorised by law (including but not limited to regulatory bodies such as the Australian Securities and Investment Commission).

In the event we propose to use or disclose such personal information other than for reasons in paragraphs 4.1-4.3 above, we will first seek your consent prior to such disclosure or use.

We may disclose your personal information to organisations outside of Rayell. Examples of organisations and/or parties that your personal information may be provided to include:

service providers based here and overseas, including without limitation our courier companies and service providers that help us manage our customer database, marketing material and shipping labels;

related entities and subsidiaries of Rayell;

our contractors and agents; and

as required or authorised by law.

Your personal information is disclosed to these organisations and/or parties only in relation to the products or services we provide to you or for a purpose permitted by this policy.

We take such steps as are reasonable to ensure that these organisations and/or parties are aware of the provisions of this policy in relation to your personal information.

If you do not agree to the transfer of your personal information outside Australia, please do not supply us with your personal information, or contact us by email at sales@rayell.com or write to us 266 Evans Rd, Salisbury QLD 4107.

Notwithstanding the above, we will take reasonable steps to:

make sure that the personal information we collect, use or disclose is accurate, complete and up to date;

protect your personal information from misuse, loss, unauthorised access, modification or disclosure both physically and through computer security methods; and

destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection.

However, the accuracy of personal information depends largely on the information you provide to us, so we recommend that you:

let us know if there are any errors in your personal information; and

keep us up-to-date with changes to your personal information (such as your name or address).

If you are taken to a third party website from our website, this policy no longer applies to your personal information. Rather, you will need to review the privacy documentation of the third party website.